First Hand Trading
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Terms - Conditions

Terms & Conditions  (Wholesale Customers)

Minimum order: $100.00 (excluding shipping charges) $10.00 Admin fee for orders less than $100.00.  Cancelled orders will be subject to a $15.00 fee or 10% of the order amount, whichever is greater.  Back orders in excess of $200.00 will be shipped at a later date.  To apply for Net 30 terms, credit references need to be received by fax and approved by management.

Warranty: Watches and timepieces are warranted against manufacturer defects to the movement for a period of 1-year from date of customer purchase. Warranty does not include the battery or customer abuse.

Returns: All sales are final. Unauthorized return will be refused by our Shipping & Receiving Dept.  No credit will be issued.

We accept payment by VISA and MASTERCARD only.  All orders must be accompanied by a valid credit card.  All claims for shipping damage or discrepancies must be reported within 48 hours of receipt. 

Prices are subject to change without notice.                                        

 

Terms & Conditions  (Retail Customers)

SATISFACTION GUARANTEE

Your satisfaction is important to us.  If you are unsatisfied with your purchase you may return it for immediate exchange or credit within 30 days. Please obtain prior authorization for all returns  with Customer Service at cs@firsthandwatches.com.
Returns may be subject to a 10% restocking fee. Customer is responsible for any shipping charges to return or exchange any items to First Hand Watches.


 

WARRANTY

Watches and timepieces are warranted against manufacturer defects to the movement for a period of 1-year from date of purchase. Warranty does not include the battery or customer abuse. Please return any defective product to the address below with a copy of the sales receipt. The product will be replaced with the same item or similar if not available.

First Hand Trading

1199 Lynn Valley Road

P.O. Box 16065 Lynn Valley

North Vancouver, BC.  V7J 3S9

Canada

 

                                                    

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